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Support & training

Real help, before the bid is due.

In Africa, your first contact is our partner in Nairobi, Costplan Quantity Surveyors. Start with the self serve resources below, or get in touch by phone, WhatsApp or email.

Self-serve
FAQs

Common questions about installation, licensing, and how BidScreen XL + SiteWorx/OS fit into your workflow.

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Learn
Training

Video walkthroughs on the @Vertigraph YouTube channel plus PDF manuals, brochures, and tutorials for BidScreen XL and SiteWorx/OS.

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Screen sharing

Hands-on help, on your screen.

When something’s faster to fix than explain, we remote in with DualMon. You stay in control, we can’t see your screen until you start the session.

Type the code your support engineer reads you. The session opens in a new tab, and you approve the connection before we see anything.

No code yet? Call 800.989.4243 and we will read you one.

  1. 1
    Call or email firstReach us at 800.989.4243 or support@vertigraph.com. Describe the issue or what you want to see.
  2. 2
    Enter the code we give youThe engineer reads you a short assist code over the phone. Type it into the code box above and hit Start session.
  3. 3
    Run the one-time helperDualMon hands you a tiny helper program. It runs once, connects the session with you still driving, and removes itself when you're done.
  4. 4
    End when you're unstuckClose the helper window and the session ends. No persistent access, we can't reconnect without another code from you.
Open the DualMon portal instead
Reach us
Contact

Send our partner in Nairobi a message, or reach them by phone or WhatsApp.

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Legacy products

Still using BidPoint XL?

BidPoint XL (digitizer takeoff for paper plans) is no longer sold for new installations. Existing customers can keep running their installed version; for on-screen takeoff from PDF and DWG, move to BidScreen XL.

BidPoint XL
System requirements, downloads, and tablet hardware
Open reference
Talk to us

Local help from Nairobi.

Tender due tonight? WhatsApp or call first. Less urgent? Send a message and our partner will get back to you.

Simon Wanjusi Wabwile
Vertigraph partner for Africa
Simon Wanjusi Wabwile

Director, Costplan Quantity Surveyors Limited

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Vertigraph

Takeoff, estimating, and bid management software for commercial contractors.

Costplan Quantity Surveyors Limited, Africa partner
+254 722 214 308
simon@costplan.co.ke
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Simon Wanjusi Wabwile
Vertigraph partner for Africa

Simon Wanjusi Wabwile

Director, Costplan Quantity Surveyors Limited

WhatsAppCallEmail

Send Simon a message